Return policy
Last updated
What you can send back, how to send it and when you'll get your refund, store credit or exchange.
On this page
What you can return
Unworn items can be returned within 30 days for a refund, store credit or an exchange. You choose.
Return shipping
For a change of mind, return shipping is not covered: you pay to send the item back. We suggest a trackable service.
If an item arrived damaged or defective, or we sent the wrong item, we pay the return shipping.
How to return
Email contact@sticksandstonesshop.com with your order number and what you're sending back before you ship it, so we know it's coming. Returns go back to the address we ship from, which is the return address on your package. We'll also confirm it by email when you get in touch.
When you'll get it
Refunds and exchanges are sent within 3 business days of us receiving the returned or exchanged item.
Damaged or wrong items
If something arrives damaged or isn't what you ordered, email contact@sticksandstonesshop.com with your order number and a photo. We'll make it right, and we pay the return shipping.
Gift cards
Gift cards can't be returned or refunded, and they never expire. If the remaining balance on a card is $5 or less, we'll pay it out in cash on request. There are no dormancy or other fees.
